CONTACT US

We are here to help.

If you have questions about our products, sizing, payments, shipping, returns, or an existing order, please contact the Vivenoy customer service team.

Customer Service

Email: support@Vivenoy.com

Business hours: Monday to Friday, 9:00 AM–6:00 PM

We normally respond within 1–2 business days. Response times may be slightly longer during weekends, public holidays, major promotions, or periods of unusually high order volume.

Order Enquiries

When contacting us about an order, please include:

• Your full name.

• Your order number.

• The email address used to place the order.

• A clear description of the issue.

• Photographs or videos if the item arrived damaged, defective, or incorrect.

Providing complete information will help us review your enquiry more quickly.

Returns

Please contact us before returning any item. Returns sent without authorization, or sent to the address shown on the original parcel without confirmation, may not be accepted.

The correct return instructions and return address will be provided by our customer service team after your request has been reviewed.

Business Information

Store name: Vivenoy
Website: https://Vivenoy.com

Please do not send returns to the registered address unless our customer service team specifically instructs you to do so.